HealthStream Engagement Institute's

Healthcare Improvement Forum

Transform Your Culture and Optimize Performance

2017 Dates Will Be Announced Soon

What Is the Healthcare Improvement Forum?

The Healthcare Improvement Forum assists leaders at every level to transform culture and optimize performance. This newly developed conference series is an innovative gathering of leaders eager to hear from industry experts. As an attendee, you will learn practical tools and tactics that will build on your strengths to exceed your organization’s goals—from employee engagement to the patient experience. The coaches and experts at the HealthStream Engagement Institute incorporate a variety of adult learning and networking techniques to engage their audience and share real-world solutions for attendees to take back and implement.

Experience the Healthcare Improvement Forum

What You’ll Learn

Attendees can expect to hear information and solutions on the topics and challenges
facing healthcare leaders today. Including:

  • 1 The Courage
    to Change
  • 2 20+ Ways to Innovate on Pressing Issues
  • 3 The Critical Role
    of Accountability
  • 4 Eliminating Operational Obstacles
  • 5 Advanced Coaching Techniques
  • 6 A People-Centered Communication Model

Who Should Attend?

The Healthcare Improvement Forum is designed for leaders and practitioners who are committed
to improving the patient experience with roles in these areas:

  • Executive Leadership
  • Service Excellence
  • Operations
  • Physician/Nurse Leadership
  • Patient and Family Advocacy
  • HR/Organizational Development
  • Patient Experience
  • Quality/Safety
  • Clinical Education/Staff Development

Key Takeaways

About the HealthStream Engagement Institute

Nationally Recognized Speakers That Will Help You Transform Your Culture

The HealthStream Engagement Institute has coached over 350 organizations across the continuum of care to create patient-centered cultures of accountability and produce measurable increases in patient satisfaction, employee engagement, care quality, efficiency, and profitability. The combination of two decades of coaching experience with HealthStream's leadership in workforce development uniquely positions the HealthStream Engagement Institute to tackle your challenge or initiative. Experts in change management, our coaches will assess your current state and prepare a clear roadmap to sustainable transformation – hardwiring best practice, engaging staff at all levels, and empowering leaders with key skills to recognize, reward, and motivate their teams.

    • Al Stubblefield

      Founder, BLG

      As the founder of BLG, which is now part of HealthStream, and the president emeritus of Baptist Health Care, Al shares his experiences taking Baptist from single-digit patient satisfaction scores to the Malcolm Baldrige Award, and what it takes to create and sustain leadership courage and workforce trust with partner hospitals and health systems across the country. He inspires HealthStream’s team of experts as we coach and teach partners how to develop a high-performing, patient-centered culture where you reach your goals and sustain your outcomes, regardless of the challenges of our constantly evolving industry.


    • Katie Owens

      Vice President, HealthStream

      Katie has made patient-centered excellence a priority since she embarked on a career in healthcare. With two decades of experience helping organizations achieve service and operational excellence, Katie has proactively worked to gather the skillset and knowledge base to effect positive change in the healthcare industry. As a member of the HealthStream Leadership team, she oversees our coaching practice and the growth of our talent management and patient experience solutions.


    • Leigh Ann Bradley

      Director of Coaching

      As Director of Coaching, Leigh Ann leads and facilitates coaching operations and coaches and mentors hospitals’ and healthcare organizations’ senior teams and leaders in tactics designed to support cultural transformation. Her gifts lie in implementing strategies and best practices that drive performance in the patient experience, enhance employee and physician engagement, and improve the culture of the work environment. With the goal of attaining and sustaining measurable improvement in the patient experience, employee engagement, and overall performance improvement, she coaches organizations to create and sustain patient-centered excellence for every patient, every time.

    • Eric Heckerson


      Eric began his career as an EMT in high school, continued as a paramedic in college, and has been working in healthcare ever since. He brings 20 years of real-world experience to his coaching role with HealthStream, working in roles at all levels of organizations from Emergency Department nurse, trainer, inpatient director, consultant, and vice president for a national physician company. Eric is a results-driven leader with a passion for innovation, best practice development, and process improvement.


    • Kathleen Lynam

      Executive Coach

      Kathleen Lynam brings extensive clinical, operational, and executive level experience in both small and large healthcare organizations across the country to her role as Executive Coach. Her greatest delight is working side by side with all members of the healthcare team—she is equally comfortable assisting an environmental services worker in finding different ways to wow patients and families or rounding side-by-side with a CEO or CMO of a hospital, helping them solicit authentic feedback from members of their teams and the patients and families for which they care. Coaching is her passion, and her “calling” lies in helping those in healthcare see the wonderful difference they can make in a patient’s experience while in their care.


    • April Blankenship


      April Blankenship offers her clients nearly two decades of clinical and leadership experience in healthcare, including 18 years at Baptist Health Care in Pensacola, Florida. A seasoned clinician consistently recognized for excellence in leadership development and communication, she is dedicated to impacting patient outcomes through staff development, physician satisfaction, and patient satisfaction.

    • Melissa Wurm


      Melissa brings 20 years of health and human services leadership experience to HealthStream Engagement Institute. Her passion is centered on the development of people, and she thrills in the positive outcomes that come through teaching new ways of looking at challenges and at the processes clinicians use to improve the care of patients. Melissa’s conviction is that the strong engagement of employees, in the service of providing patient-centered care, is the key to the patient experience.  Melissa is a subject matter expert coach for teaching leaders and employees how to manage difficult employees and conversations.


What Our Attendees Say

Hear what others are saying about the event!

Excellent conference, my expectations were exceeded.

Inspirational, caring, and compassionate speakers – very blessed to be here and learn from them.

I appreciate the sharing of motivating ideas and the inclusion of audience participation.

All of the speakers were exceptionally informative, as well as inspiring. I cannot wait to attend the 2016 conference.

Could not ask for more in a conference. Sessions were on schedule, speakers were enthusiastic and engaging. It was a delight to exchange ideas with others interested in excellence. I will take several things back to my workplace to implement.

Excellent conference! I am going back to work with so many ideas I can’t wait to implement. It was very worthwhile. The speakers were great, the resort was beautiful, and the food was outstanding. Looking forward to 2016.

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